FAQs

Banking involves financial institutions providing services like deposits, loans, and payment processing to individuals, to facilitate financial transactions.

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What is a current account?

A current account, also known as a checking account, is a type of bank account that is primarily used for regular financial transactions. One of the most popular and fundamental types of bank accounts, it is frequently held by both individuals and companies to handle their daily banking requirements.

What is a direct debit?

A financial arrangement known as a direct debit enables one party, usually a business or service provider, to automatically withdraw money from the bank account of another party to pay for goods or services. For recurring payments like utility bills, subscription services, loan payments, insurance premiums, and membership dues, direct debits are frequently used.

What is a standing order?

A standing order is a financial instruction given by an account holder to their bank to make regular, fixed payments to another party, such as a person, business, or organization, on a predetermined schedule. Standing orders are frequently used for regular payments that don't change in size or frequency, like rent, mortgage payments, subscription fees, or regular donations to charities. Standing orders, as opposed to direct debits, involve fixed payments that remain the same from one transaction to the next.

Standing orders are helpful for payments where the amount is predetermined and known; the payee need not modify the payment amount in response to the payer's usage or account balance. Standing orders give the payer control and predictability over their payments, but to prevent overdrafts or missed payments, it's crucial to make sure the payer has enough money in their account to cover the payments on the scheduled dates.

Will my current account pay interest?

Current accounts, also referred to as checking accounts in the US, frequently do not pay much interest on the money deposited into the account. Current accounts are mainly made for regular banking activities like cash deposits and withdrawals, check writing and electronic payments. They consequently frequently provide little to no interest on the account balance.

Although some banks and financial institutions do provide interest-bearing current accounts, these accounts typically have lower interest rates than specific savings accounts or other interest-bearing deposit accounts. The term "interest checking accounts" is occasionally used in the US to describe these current accounts that pay interest.

What is a challenger bank?

A challenger bank, also referred to as a neo bank, is a kind of financial institution that only conducts business online or through mobile apps, rather than through conventional physical branch locations. By providing cutting-edge and client-focused financial services, these banks seek to upend and challenge the established banking sector.

Challenger banks rely on digital platforms rather than physical locations to offer banking services. Through websites and mobile apps, customers can manage their finances, conduct transactions, and access their accounts.

The following are some essential traits of challenger banks:

Customer satisfaction and user experience: Both are given top priority by many challenger banks. They frequently provide cutting-edge, user-friendly interfaces, round-the-clock customer service, and fee and charge transparency.

Innovative Features: Challenger banks frequently roll out cutting-edge features and services that conventional banks might not offer. A few of these are integrations with third-party financial apps, round-up savings, real-time transaction notifications, and budgeting tools.

Less Expensive: Some challenger banks charge less for standard banking services like checking and savings accounts, debit cards, and ATM withdrawals—in some cases, they even don't charge any fees at all. Other methods of generating income for them include lending, interchange fees, and premium subscription services.

Competitive Exchange Rates: Many challenger banks provide competitive foreign exchange rates and low international transaction fees, making them appealing options for people who frequently travel or transact internationally.

Speed and Convenience: Challenger banks frequently offer quicker account opening, quicker transaction processing, and simple access to financial services from anywhere with an internet connection thanks to their digital infrastructure.

Limited Product Offerings: At first, challenger banks might only offer a few financial services, like checking and savings accounts and debit cards. Some add loans, investments, and insurance to their menu of services over time.

Regulatory Compliance: Challenger banks, like traditional banks, are frequently governed by financial regulations and are required to abide by security and privacy standards to safeguard the funds and information of their clients.

Examples of some challenger banks are Chime, Revolut and Monzo.

What is a neo-bank?

A financial institution that only or mostly conducts business through digital channels, such as mobile apps and websites, as opposed to more conventional physical branches is referred to as a neo bank, also known as a digital bank or an online-only bank. Neo banks are a result of the banking sector's shift to a digital economy and have grown in popularity because of their availability of practical and cutting-edge banking options. They frequently concentrate on offering a streamlined and user-friendly experience along with competitive prices and features.

Neo banks have grown in popularity because they cater to tech-savvy customers who value features like real-time transaction updates and fee transparency and prefer the convenience of digital banking. However, before selecting a neo bank as your primary banking provider, it's crucial to investigate and evaluate its services, costs, security features, and regulatory compliance. Customers who need in-person banking services or who have complex financial needs might not be a good fit for neo-banks.

Examples of neo-banks are Revolut, N26, Chime, Monzo and Starling.

Is my money protected in my bank?

The safety of your funds in a bank depends on several variables, including the nation in which you maintain your account and the laws that apply to the banking sector there. In the majority of nations, banks are governed by regulations and have safeguards in place to protect depositors' money.

Consider the following to make sure your money is secure:

  • Be aware of the country's maximum deposit insurance coverage and, if necessary, divide your deposits among several accounts to stay within the permitted range.
  • Verify that the relevant financial authority has granted your bank a license and is overseeing it.
  • Examine your bank's financial statements and regulatory reports to stay informed about its financial situation.
  • To increase safety and liquidity, think about diversifying your holdings by using additional financial institutions or investment options.

Consult your bank, a regulatory body, or a financial advisor if you have specific worries or inquiries about the security of your money in your bank for advice that is appropriate for your circumstances and legal jurisdiction.

Will my bank charge me for using my card abroad?

Depending on your bank's policies and the particular card you have, you may or may not be charged for using your debit or credit card abroad. While some banks don't charge fees for international transactions, others do provide credit cards without them.

To find out whether your bank charges fees for using your card abroad and to understand the specific terms and conditions that apply to your account, you should:

  • Review the fee schedule and policies about the use of international cards, get in touch with your bank's customer service department or visit their website.
  • Ask if they have any cards that are good for travel.
  • If your current card has high fees, think about getting a credit card or debit card made especially for travelling abroad.

To avoid unforeseen fees, it's critical to prepare in advance and be aware of the possible costs involved with using your card abroad. If you intend to use your card frequently while travelling, you should also compare cards from various banks to find one that offers advantageous terms for using it abroad, such as no foreign transaction fees and competitive exchange rates.

How do I decide what bank account to open?

Choosing the best bank account requires taking your financial objectives, requirements, and preferences into account. It's important to consider your priorities and your options because different types of bank accounts come with different features and advantages. 

The following instructions will help you choose which bank account to open:

  • Determine Your Financial Goals
  • Assess your banking needs
  • Understand the types of bank accounts
  • Compare account features
  • Review account terms and conditions
  • Seek recommendations and reviews
  • Consider your local and online options
  • Visit the bank or contact customer services
  • Open the account
  • Monitor your account

Keep in mind that your financial objectives and situation may change over time; therefore, you should periodically review your choice of bank account to make sure that it still meets your changing needs. Maintaining accounts at a bank that supports your long-term financial objectives, such as savings and retirement planning, is also a good practice.

Should I open a joint account?

In some circumstances, opening a joint account can be an advantageous financial arrangement, but it's important to carefully weigh the advantages and potential disadvantages before determining whether it's the best option for you and your co-account holder. 

When deciding whether to open a joint account, consider the following factors:

Benefits of Joint Accounts:

Relationship: Joint accounts are frequently used by couples, families, or business partners to manage shared financial obligations, such as mortgage payments, bills, or joint investments. It can simplify the procedure for managing and tracking these joint expenses.

Convenience: Since both account holders have equal access to the account and can make deposits, withdrawals, and payments, joint accounts can make financial transactions within a partnership or household simpler. The management of daily finances can benefit significantly from this.

Access to Funds: The other account holder can easily access and manage the funds in the joint account in the event of an emergency or if one account holder becomes incapacitated.

Estate Planning: Joint accounts can be used as part of an estate planning strategy because they make it possible to transfer assets to a surviving account holder without having to go through the probate procedure.

Considerations and Potential Drawbacks:

Shared Responsibility: Opening a joint account entails financial responsibility sharing and equal access to the funds for both account holders. Establishing clear communication and trust is essential to preventing disputes regarding account usage and expenses.

Liability: The debts and obligations related to the joint account are typically the responsibility of each account holder. The financial situation of the other account holder may be impacted if one account holder overdraws the account or accumulates debt.

Credit implications: Joint accounts may affect both account holders' credit histories. Both credit reports may contain information about any late payments or other account activity, which could have an impact on credit scores.

Legal implications: Joint accounts may have legal repercussions, particularly in situations involving separation, divorce, or the passing of one account holder. To fully comprehend how joint accounts fit into your legal and financial plans, you must speak with legal experts.

Privacy: Joint account holders can see each other's account activity and financial transactions. A joint account might not be appropriate if you value your financial privacy.

Trust and Communication: When using a joint account, trust and clear communication are essential. To avoid misunderstandings and disputes, it's essential to have open discussions about financial goals, spending patterns, and expectations.

A clear purpose for the account, as well as ground rules and expectations with the co-account holder, are essential when thinking about a joint account. Investigating other options, such as keeping separate accounts for personal expenses while using a joint account for shared expenses, may also be helpful.

Consider consulting a financial advisor or legal expert before creating a joint account to fully grasp the financial and legal ramifications of your particular situation. The degree of trust and responsibility you share with the co-account holder as well as your financial objectives should also be taken into account when deciding whether to open a joint account.

What is a business account?

A business account is a financial account specifically designed for businesses and organizations to manage their finances, separate business transactions from personal finances, and access a range of banking services tailored to their needs. Businesses of all sizes, including sole proprietorships, partnerships, corporations, and nonprofit organizations, can open business accounts through banks and other financial institutions.

Businesses typically need to submit supporting documentation to open a business account, and evidence of ownership or authority to open the account on the company's behalf.

Business owners should carefully consider their banking needs, compare the account offerings and costs from various banks, and select an account that fits their needs for financial management and business objectives.

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